Privacy Policy

Last updated: October 16, 2025

This Privacy Policy describes how Growvello ("we," "us," or "our") collects, uses, and discloses your personal information when you visit growvello.com (the "Website") or use our services.

Information We Collect

Personal Information

When you use our Website, we may collect the following types of personal information:

• Name and contact details (email address, phone number, mailing address)
• Order and transaction information
• Account credentials
• Communication preferences
• Customer service interactions

Usage Information

We automatically collect certain information about your device when you visit our Website, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages viewed and time spent
• Referral sources
• Device identifiers

How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Managing your account
• Providing customer support
• Sending order updates and tracking information
• Communicating about products, services, and promotions
• Improving our Website and services
• Ensuring Website security and preventing fraud

Information Sharing

We may share your personal information with:

• Shipping partners to deliver your orders
• Payment processors to handle transactions
• Service providers who assist with our operations
• Law enforcement when required by law

Data Security

We implement appropriate security measures to protect your personal information, including:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent for data processing

Cookies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze Website usage
• Personalize your experience
• Improve our services

Children's Privacy

Our Website is not intended for children under 13. We do not knowingly collect or maintain information from children under 13.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our Website.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Growvello
69 Melonlea Cove
Winnipeg, MB R2G 2L4
Canada

Phone: +1 (800) 267-7182
Email: ask@growvello.com