Returns Policy

Return Period

Our return policy extends for 30 days from the date of delivery. After this period, we are unable to offer refunds or exchanges.

Eligible Returns

We accept returns on products that:

• Were shipped by Growvello
• Are unopened and in their original packaging
• Show manufacturing defects or quality issues
• Were incorrectly shipped items

The following items cannot be returned:

• Opened seed packets
• Perishable goods
• Items marked as final sale
• Bulk orders that have been opened

Refund Process

1. Contact our customer service at ask@growvello.com to initiate a return
2. You will receive return shipping instructions
3. Once we receive and inspect your return, we'll notify you about the status
4. Approved refunds will be processed to your original payment method

Please note:

• Shipping costs are non-refundable
• Return shipping costs are the customer's responsibility
• Original shipping fees will be deducted from your refund

Refund Timeline

After we receive your return:

• Inspection period: 1-2 business days
• Refund processing: 2-3 business days
• Bank processing time: 5-10 business days

If you haven't received your refund after this period:

1. Check your bank account again
2. Contact your credit card company
3. Contact your bank
4. If still unresolved, contact us at ask@growvello.com

Important Information

• Returns must include your order number and contact information
• Items should be properly packaged to prevent damage during return shipping
• We reserve the right to refuse returns that don't meet our policy requirements
• Replacements are subject to product availability

Contact Us

For any questions about returns or refunds, please contact us:

• Email: ask@growvello.com
• Phone: +1 (800) 267-7182
• Address: 69 Melonlea Cove, Winnipeg, MB R2G 2L4, Canada