Service Policy

1. Service Overview

At Growvello, we are committed to providing exceptional service for all your gardening and seed needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@growvello.com
• Phone: +1 (800) 267-7182
• Address: 69 Melonlea Cove, Winnipeg, MB R2G 2L4, Canada

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 6:00 PM CST
• Saturday: 10:00 AM - 4:00 PM CST
• Sunday: Closed

3. Seed Services

3.1 Available Services

• Seed viability testing
• Custom seed packaging
• Bulk order processing
• Growing guidance
• Germination troubleshooting
• Zone-specific recommendations

3.2 Service Timeframes

Standard service processing typically requires:

• Order processing: 1-2 business days
• Viability testing: 7-14 business days
• Custom packaging requests: 3-5 business days
• Bulk orders: 5-7 business days

4. Product Guarantee

4.1 Standard Guarantee

All seeds purchased from Growvello come with:

• 30-day satisfaction guarantee
• 90-day germination guarantee
• Free replacement for non-viable seeds (reported within growing season)
• Quality assurance testing certification

4.2 Extended Services

Additional services include:

• Season-long growing support
• Priority customer service
• Expert gardening consultation
• Exclusive access to rare seed varieties

5. Professional Services

5.1 Consulting Services

• Garden planning assistance
• Climate zone consultation
• Soil testing recommendations
• Pest management strategies
• Seasonal growing schedules

5.2 Educational Services

• Online growing workshops
• Seed starting classes
• Gardening webinars
• Community garden support

6. Quality Assurance

Our commitment to quality includes:

• Regular seed testing
• Climate-controlled storage
• Documented germination rates
• Variety authentication
• Canadian Food Inspection Agency compliance

7. Service Requests

7.1 How to Request Service

1. Contact our support team via phone or email
2. Describe the service needed
3. Provide order information if applicable
4. Receive preliminary assessment
5. Schedule consultation if needed

7.2 Required Information

• Order number (if applicable)
• Seed variety details
• Purchase date
• Growing conditions description
• Specific concerns or questions

8. Service Standards

We maintain high service standards through:

• Professional seed handling
• Prompt response times
• Expert staff training
• Regular quality audits
• Customer feedback integration

9. Updates to Service Policy

Growvello reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.